What does a Samsung Customer Care in Delhi do?
Samsung is a consumer electronics giant from South Korea having sizeable presence in India. In Delhi, the capital city, the giant has many retail and after-sales facilities for providing support to customers. The distribution of these centers is such that there is some center within a radius of a few kilometers for most of the households. This network enables Samsung to provide quick services whenever called. In all these interactions with the customer, it is the central Samsung customer care in Delhi which plays a nodal role of coordination and communication.
Samsung customer care in Delhi provides a number of services. These are:
- Answering your queries: If you have questions about any product, service or organization, the people are well trained to answer all. For technical support or other specialised services, the customer care executives can put the call on hold and speak to the specialist, or transfer the call to the relevant department.
- Taking service requests: Samsung customer care also takes care of the client service requests. These pertain to the repair, maintenance or other tasks which warrant some operation on the appliance.
- Internal communication: It is also the duty of the customer care executive to pass on the requests and other complaints or queries to the relevant departments so that timely actions can be taken.
It is said that the communication begins at the end of customer service department and this has to be really robust to be able to provide right solutions to people. The people shall be well trained in their respective domains so that the customers are not left unsatisfied. There is also a process wherein training aspects, which have hitherto not been undertaken but which become evident during practical interaction with customers, are noted down. These become the future points of training.
- Follow-ups: After the delivery of service, it is the duty of customer care outbound service to take the feedback. This process helps in improving the quality of service delivery further by understanding the gaps and taking corrective actions to fill those.
Locating the Center
Online medium is the best way to find the nearest support center of Samsung. This is possible by making searches on search engines. Maps also provide the location of these locations and you can also find the modes and means of transportation for reaching these. Online mediums also provide reviews by customers which are an aid to taking their services.
|Name:||Samsung Customer Care|
|Address:||Gurgaon, Delhi, Noida, Faridabad|
|Category:||Samsung Customer Care in Delhi|
|Hours:||Open Daily · 6.30 AM–10:00PM|
If you are not able to locate, you can always speak to nodal customer care which would then facilitate the service delivery right at your doorstep.